Definitions And Key Terms

  • Company: “We”, “us”, or “our” refers to Zavikits, the provider of the products and services available through our website.
  • Customer: “You” refers to the individual or entity purchasing from Zavikits or using our services.
  • Product: Items available for sale on our website, including physical goods and services.
  • Device: Any device, including phones, tablets, or computers, used to access the Zavikits website and services.

Return & Refund Policy

Thank you for shopping with Zavikits! We are committed to ensuring a seamless and rewarding shopping experience. If for any reason you are not satisfied with your purchase, we are here to help.

By purchasing from Zavikits, you agree to the terms outlined below regarding returns, refunds, and exchanges. Please carefully review this policy to ensure a smooth process.

Eligibility For A Return & Refund

  1. Timeframe: You have 30 days from the date of receiving your order to request a return or refund.
  2. Condition of Products: Items must be unused and in the same condition you received them. All products should be in their original packaging.
  3. Refund Process: Once the return meets the conditions mentioned above, a refund will be issued to the original payment method.

Refund Reasons

Refunds are provided for the following valid reasons:

  • Incorrect Item Received: If you received the wrong product, we will assist you in returning it for a full refund.
  • Defective or Damaged Items: If the product is damaged or faulty, you are eligible for a return. Please contact us with details and photos of the issue.
  • Inventory Issues: If we are unable to fulfill your order due to stock shortages or other issues, we will cancel the order and provide a full refund.

Non-Refundable Items

Certain items are not eligible for return or refund, including:

  • Gift cards
  • Downloadable software products
  • Health and personal care items
  • Sale, discount, or promotional items
  • Perishable goods (e.g., food)
  • Used, damaged, or altered items
  • Intimate or sanitary goods

Order Issues

If there are any issues with your order, such as missing or incorrect items, please follow the steps below:

  1. Missing Items: If any items are missing, please contact us within 48 hours of receiving your package with images of the packaging and barcodes. We will work with our warehouse to resolve the issue.
  2. Incorrect Items: If you received the wrong item, please notify us immediately, and we will arrange for a return and exchange.

Lost Parcel Policy

In the event your parcel is lost or delivered incorrectly:

  1. Check Delivery Area: First, check your mailbox, porch, and surrounding areas for the parcel.
  2. File a Claim: If you cannot locate your parcel, contact the courier (DHL, FedEx, UPS) to file a claim. Provide us with the claim number so we can follow up with the shipping carrier.
  3. Claim Deadline: Please note that claims for lost parcels must be reported within 30 days of the tracking showing as delivered.

How To Return An Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at zavikits@gmail.com. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Shipping: Unless the return is due to our error, customers are responsible for return shipping costs.
  3. Processing: Once the returned item is received and inspected, we will issue a refund to the original payment method. Please note that it may take several business days for the refund to be processed.

Partial Refunds

In some cases, only partial refunds may be granted, such as:

  • Items showing signs of use
  • Opened CDs, DVDs, software, or similar media
  • Any item not in its original condition, is damaged, or is missing parts (due to reasons not caused by our error)

Contact Us

If you have any questions or concerns about our Returns & Refunds Policy, please do not hesitate to contact us. We are here to assist you.

Thank you for choosing Zavikits! We are committed to ensuring your satisfaction with our products and services.